Is Schedule Flexibility At Risk At Gaba?

Instructors at Gaba have always been able to submit their schedules for times they would like to work and have them approved and made available for clients to book without impediments. This flexibility is one of the main reasons why many people choose to work at Gaba.

This seems to have changed since the implementation of the new booking system at the beginning of 2018.

Schedules have been rejected and instructors are now being asked or directed to submit schedules for times they do not wish to work. 

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Gaba: Instructors Views On The New Schedule Submission System

The General Union has sent correspondence to Gaba about the new schedule submission system, and will hear back on April 16th.

In the meantime, here are a few of the many responses we received from instructors to our anonymous instructor survey:

"Gaba is still enticing new instructors to join the company with the promise of flexibility in their schedules, which is no longer the case."

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Injuries And Compensation At Gaba

Below, you'll see a Gaba lesson booth as it was on March 11th, 2011. It is now seven years since the Tohoku earthquake and tsunami. Several Kanto area learning studios were damaged that day.

Instructors who were at Gaba during and after the disaster will no doubt remember the disorganization at the company, the lack of preparation, and the fact the company decided it was a good idea to open on March 12th.

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Gaba Instructor Schedule Survey

Instructors at Gaba have been expressing discontent with the recent changes to Gaba's scheduling system.

Many Instructors work at Gaba largely because of the flexibility it offers, but that flexibility has been dramatically decreased in recent months.

A large number of instructors have spoken to the union expressing their view that flexibility is decreasing.

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Harassed By A Student At Gaba?

As we previously mentioned ("Gaba Corporation Meets General Union's Demands - Client Blocking Procedure Published"), Gaba has recently published its (2013) guidelines on blocking clients who have been involved in harassment.

Although we already provided these instructions in our previous article, they bear repeating because the guidelines are not easy to find without a determined search of the intranet, or without someone physically being able to show them to another instructor in person.

If you work for Gaba and need to locate these guidelines, here's what to do.

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Gaba Corporation Meets General Union's Demands - Client Blocking Procedure Published

sexual harassmentThe General Union has been raising the issue of harassment of instructors by clients with Gaba since 2013, and this has not been an easy process.

Instructors reported a number of cases of sexual harassment by clients, and how they were dealt with poorly by Gaba management.

There was a desire to ignore harassment and to encourage instructors to put up with it.

As recent news stories have shown, this is unfortunately common in many organizations all around the world - particularly when there is money to be made.

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Gaba And Coco Juku To Merge

Earlier this month, the Nikkei newspaper ran an article about an upcoming merger between Gaba and Coco Juku. These are both English conversation schools owned by Nichii Gakkan. Gaba was purchased by Nichii Gakkan in 2011, and Coco Juku was founded in 2012. Although both currently teach English to children and adults alike, Coco Juku has a focus on group lessons.

According to the Nikkei article, from next year, the companies will shift their focus: Gaba will focus on teaching lessons to adults, while Coco Juku will focus on lessons for children.

It remains to be seen what this will mean for instructors at either of the conversation schools.

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Sexual Harassment From Clients At Gaba Corporation

Sexual harassment from Gaba clients is an issue that the General Union has been concerned about for years now. We have raised it with Gaba both in negotiations and correspondence.

The problem has even received notice in the press, with several articles appearing in the Japan Times.

A major problem is that Gaba does not provide clear training for instructors on this issue.

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Emergency Drills At Gaba

Over recent years, the General Union has repeatedly raised the issue of holding emergency drills with Gaba.

In July, 2017, the union asked the company when it would conduct drills at all of the Learning Studios in the company.

However, as of the time of writing, the Akasaka, Akabane, Omotesando, Shinbashi-Shiodome, Seijo, Futakotamagawa and Kashiwa Learning Studios had not yet had drills, whereas some other Learning Studios have had several drills.

The company replied that it intended to hold drills at all studios.

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GABA - New System Training

In the lead-up to the new system in July, Gaba staff asked instructors to sign a "letter of understanding" about training for the new computer system. It was not clear whether this was mandatory or not.

As the company had previously tried to force instructors to do unpaid training, the General Union asked the company to clarify this. Gaba stated that signing the letter of understanding was not mandatory, nor was doing the training.

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No more duck and cover at Gaba

After requests from the General Union Gaba branch to improve emergency preparations, Gaba finally has an answer other than "duck and cover." From late July, Gaba Corporation is placing emergency supply boxes in all lesson booths in all Learning Studios across the country.

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Gaba Corporation to run emergency drills

After the union repeatedly raising the issue of disaster preparation Gaba Corporation is holding drills at 14 Learning Studios across Japan in the next few months. The drills are paid at the rate of two non-peak lessons.

This number of drills is a big improvement from 2014, when the company did none, and from 2013, when it did seven.

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Gaba Hides Client Sexual Harassment, Punishes Instructors

There is a Gaba client who was blocked from taking lessons from several female instructors for harassing them. Despite this, the company has refused to discontinue the client’s contract, has removed the 'special circumstances' note highlighting his behaviour from his file, and has repeatedly deleted comments inputed by an instructor who had been harassed by the client. They have gone so far as to give her a written warning for her actions.

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Absences or lateness due to typhoon weather

The union has been asked about this issue. Over this week there was very heavy rain across Japan making travel in some areas dangerous due to the passing typhoons. The union believes that instructors shouldn't be penalised because of any lateness or absences due to this extreme weather.

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Emergency Drills To Be Held At GABA "More Often"

At GABA, the last evacuations practised at learning studios were conducted two years ago, at only a small number of locations, with few instructors taking part.

While there are posters in Learning Studios advising what to do in the event of a disaster, there has been little real education or preparation to give instructors experience in knowing what to do or how to handle the situation when - not if - an earthquake occurs.

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